Terms and conditions

General Terms and Conditions

Contact Information

CONCOLOR d.o.o
Petrinjska 5, 10000 Zagreb
OIB: 89021876450
+385 98 982 4655
info@humidor.hr

Payment Methods

In our Web shop, you can make payments in the following ways:

Online cards (Visa, MasterCard, Maestro)

Cash on delivery when picking up the package from the courier

Security Statement

HT PayWay applies the most modern data protection standards – an SSL certificate with 256-bit encryption and TLS 1.2 cryptographic protocol as the highest levels of protection for data entry and transfer. The ISO 8583 protocol ensures that data exchange between the HT PayWay system and the authorization centers of card companies takes place in a private network, which is protected from unauthorized access by a double layer of firewalls.

Privacy Statement

CONCOLOR d.o.o. (“CC”) is committed to providing protection of personal data of its customers, by collecting only the necessary, basic data about customers/users that are essential for fulfilling our obligations; informing customers about how collected data is used; regularly giving customers the option to choose how their data is used, including the option to decide whether or not to have their name removed from lists used for marketing campaigns. All user data is strictly protected and accessible only to employees who require this data to perform their work. All employees of CONCOLOR d.o.o. and business partners are responsible for respecting the principles of privacy protection.

Delivery Terms

In the event that the user, upon receiving the ordered products, determines that the appropriate order was not received, the user is obligated to immediately notify The Humidor via email at info@humidor.hr or by phone at +385 98 982 4655, so that The Humidor can process the user’s complaint as quickly as possible. The user is asked to provide information about the order and specific complaints regarding it. The Humidor will respond to the complaint within the legally prescribed period of 15 days.

Depending on the nature of the defect, The Humidor will take appropriate steps to deliver the correct products to the user or to remedy the defects. If this is not possible, The Humidor will refund the user for the purchased products. In the case of material defects, the provisions of the Obligations Act regarding liability for material defects apply to the relationship between the user and The Humidor.

For any other inquiries, complaints, or requests for clarification, please contact us at info@humidor.hr or by phone at +385 98 982 4655.

Return and Complaint Conditions

The risk of accidental damage or loss passes to the user upon receipt of the product. The user is obligated to inspect the shipment upon receipt, and to immediately report any visible damage and/or defects, and in the case of visible defects, to refuse to accept the damaged shipment/shipment with defects. In the event that the user, upon receiving the ordered products, determines that the appropriate order was not received (individual items are missing, are not in the appropriate condition, wrong items have been delivered, etc.), the user is obligated to immediately notify CC at the address: info@humidor.hr, phone number +385 98 982 4655, or via the direct contact form. In order for CC to process the user’s complaint as quickly as possible, users are asked to provide complete information about the order and specific complaints regarding it. CC will respond to the complaint within the legally prescribed period of 15 days. Depending on the nature of the defect, CC will take appropriate steps to deliver the correct products to the user or to remedy the defects. If this is not possible, CC will refund the user for the purchased products. In the case of material defects, the provisions of the Obligations Act regarding liability for material defects apply to the relationship between the user and CC.

General Business Conditions

On this Website, CONCOLOR d.o.o. (“CC”) provides information society services to end users. The use of this Website by all end users is governed by these General Terms and Conditions and the Privacy and Cookie Policy (“Terms”).

These Terms apply to every visit and every use of this Website and to all information, content, and/or services that can be accessed on or through this Website (“Information”).

The Terms constitute an integral part of all contractual relationships concluded between end users and CC as a result of the use of this Website and the services provided through it by CC. End users agree to the application of these Terms each time they use the services provided on this Website. Please carefully review these Terms and the provisions contained therein, and if necessary, save a copy for your own records.

Please note that these Terms may change over time. Such changes will take effect immediately upon publication of the amended Terms. All amendments and/or supplements will be published on this Website with an indication of the date of the last change in their header, from which date the latest updated version of the Terms will apply. Users are advised to regularly check the Terms for possible changes. If you do not agree to the provisions of the Terms, do not use this Website and the services provided through it. Use of the Website by the user after notification of changes will be considered consent to the published changes. CC hereby excludes its liability for any damage caused to users, registered users, or third parties as a result of the user’s failure to familiarize themselves with such changes.

Each of these provisions of the Terms is considered an individual provision and as such has a separate effect. In the event that an individual provision or provisions of these Terms are declared null and void, the nullity of those provisions will not affect the other provisions of the Terms, and the Terms will remain in force in the remaining part.

These Terms (as well as all content on the Website) are available only in the Croatian language and are governed by Croatian law. Any ambiguities or disputes that may arise from the use of the Website or are related to the use of the Website, CC and the users will attempt to resolve amicably, through peaceful means. In the event that such dispute resolution is not possible, the dispute will be resolved by the courts of the Republic of Croatia. Special rules on dispute resolution apply to end users who are considered consumers, in accordance with Regulation (EU) No. 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes, which establishes the ODR platform that you can access via the link.

End users are solely responsible for their use of the Website, as well as for the protection of the confidentiality of passwords and other user data for accessing the Website. End users are solely responsible for ensuring the equipment used to access the Website.

By accepting these Terms, users declare that by their actions and/or their use of the Website, they will not restrict or prevent other users from using it, and that they will not act in a manner contrary to the positive regulations of the Republic of Croatia. This particularly refers to the use of the Website in a manner that would harm CC and/or constitute a violation of the rights of third parties. If the user acts in such a manner, CC reserves the right to restrict or revoke the end user’s access to the Website, and the end user undertakes to indemnify CC and its representatives or affiliated companies. For the purpose of determining compliance with this obligation, CC may monitor content on the Website and remove content from the Website that it considers contrary to the Terms or the positive regulations of the Republic of Croatia. However, CC is not responsible to end users for the behavior of other users on the Website or for content posted on the Website in this manner. End users are aware of the possibility that during the operation of this Website, the content and/or services provided through it may become unavailable. Such unavailability may be caused by various events beyond CC’s control, due to which CC cannot be held liable for any damage, loss, or harm that may arise for end users as a result of such events. CC, as well as its representatives or affiliated companies, shall not be liable for damage that may arise for users and/or third parties as a consequence of the use of or the inability to use the Website. The Website may also contain content from third parties, which CC does not control, does not guarantee its completeness, accuracy, or truthfulness, and is not responsible for it.

This Website, as well as its content, may be protected by applicable intellectual property rights, such as copyright, trademark rights (i.e., registered marks, or so-called brands), industrial design rights, and others. The use of content available on the Website, such as texts, photographs, images, drawings, logos, audio and/or video recordings, applications, and any other computer programs, protected product names, and other (“Materials”) is permitted only for personal, non-commercial purposes and only in the manner envisaged given the nature, subject matter, and purpose of this Website. It is prohibited to reproduce (i.e., duplicate, copy, download, and similar), distribute (for example, sell, share or exchange, rent, and similar), communicate to the public (for example, by publishing on other websites or social networks or in any other way) or adapt (i.e., modify, adjust, and similar) the Materials without prior written permission from CC. Violation of this prohibition may result in infringement of intellectual property rights, which entails, among other things, liability for damages and/or a misdemeanor or criminal offense.

CC processes the personal data of end users of this Website in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) and the Privacy Rules and Cookie Rules. Please be sure to read the aforementioned Rules to familiarize yourself with how your personal data is processed in connection with the use of this Website, including in particular the provisions on cookies, as well as general information on the legal bases and purposes of processing users’ personal data, the categories of personal data we process, their recipients, retention periods, technical and organizational measures for the protection of personal data, and the rights you have in relation to the processing of your personal data.

These Terms also govern the procedure for concluding a contract between the end user and CC for the sale and delivery of products available on the Website. Users are advised to carefully review this part of the Terms before using the sales services and ordering available products, and especially before entering into a contract with CC, as it contains important information for users. Below are the various stages that follow in the process of purchasing and ordering available products, the content of the contractual relationship that will be concluded between the user based on such an order, and other important information, all in accordance with the provisions of the Consumer Protection Act on distance contracts. CC reminds users that the Terms constitute an integral part of the contract that will be concluded between them and CC, and that the Terms are offered and the contract is concluded only in the Croatian language.

The prices displayed in the section of the Website where product sales are enabled represent the final prices of available products. All prices are expressed in euros (EUR) and include value added tax (VAT). Sales and delivery of available products are carried out based on prices expressed and calculated on the date of order, regardless of the delivery date.

The availability of products in the section of the Website where product sales are enabled depends on numerous factors. CC will make appropriate efforts to ensure the availability of all products, but this will not be possible at all times. When ordering any product, the Website will indicate all applicable availability restrictions. Product images on the Website are for illustrative purposes only, and the product delivered may not fully correspond to the product image at the time of ordering.

CC reserves the right to apply special prices for certain categories and/or quantities of products, certain categories of users, or special prices that will be available to users in other ways. In the case of special prices, due to limited availability of certain products, promotions, or discounts, the section of the Website where product sales are enabled will indicate such special prices that will be applicable during the duration of the special availability conditions, promotions, or discounts. In such cases, in addition to the special price, users will also be shown the duration of the special price, as well as the original price for comparison purposes.

Selected products can be paid for by credit card by entering the appropriate details, by cash on delivery, by bank transfer/wire payment, and by cash if in-store pickup at one of the branches is selected as the delivery option. The following credit cards are accepted: Visa, Maestro, MasterCard, Diners.

During the ordering process, the user is required to indicate the address to which the purchased products will be delivered, in accordance with the selection menu in the purchasing process. When the order is received by CC and prepared for shipment, users will be notified at the indicated email address.

After you have selected the desired product and desired quantity, you can add it to your cart without any obligation by clicking the “Add” button. You can always review the contents of the cart without any obligation by clicking on the cart, and you can change the number of products or remove them from the cart. To purchase the products you have added to the cart, click “Checkout.” You will need to enter the requested information, select a payment method, and confirm the indicated details. You can cancel the ordering process at any time or complete it by clicking the “Checkout” button. At any time during the ordering process, you can correct and/or modify your details before you send us your order, i.e., before clicking the “Card Payment” button. Please carefully review your order before clicking the “Card Payment” button, as modification or correction of the order is not possible after you send us your order.

Upon completion of the purchasing process on the Website, the user will receive an automatically generated email message without delay at the email address indicated, which will contain the order confirmation and invoice. At that point, your order has become final with the details as received in the automatically generated email message, and a purchase agreement with an immediate obligation has been concluded between you and CC, with a limited duration until the delivery of the ordered products. This is an automatic message generated upon completion of the purchasing process and contains all data in accordance with the relevant regulations, in particular the user’s details, ordered items, their prices, and delivery information. In the event that you did not receive such an email message after completing the purchase, check whether you entered the correct email address and whether it is functioning properly (whether the mailbox is full, whether the email message is in the spam folder, etc.). If the email address was entered correctly and is functioning normally, check whether you completed the purchasing process. If necessary, after a certain amount of time has passed, repeat the purchasing process.

Users are authorized to use the Website without special registration. If such users decide to make a purchase, they can buy as a “Visitor” and will only need to enter the data necessary to complete the sales and delivery process for available products.

Users who wish to register on the Website may do so in the section of the Website marked as “Registration.” During the registration process, users will enter their details and receive a username equal to their email address, which they will be able to use for future visits to the Website and future purchases. Registration is also possible during the purchasing process, for users who, as “Visitors,” already enter their details in order to complete the purchasing process. Users will have the option to, by marking the designated field, register automatically in such a way that the Website system remembers the data they entered during the purchasing process as their registration data.

Users, regardless of the method they used during registration, are at all times authorized to appropriately modify their user data. CC will provide users with technical means for identifying and correcting erroneous data entry both during the registration process and during the purchasing process. However, users are obligated, when entering their data for the purpose of registration or for the purpose of purchasing on the Website, to verify the correctness and accuracy of the entered data. CC will consider the entered data to be relevant and will fulfill its obligations under these Terms based on such data.

During registration on the Website, CC will ask users whether they agree to be notified at the email address they have indicated about special sales conditions, promotions, and discounts applicable on the Website. In the event that the user agrees, and until the user withdraws consent (which they are authorized to do at any time), their email address will be used for sending commercial communications by CC. All such email messages received by the user will be clearly marked as commercial communications, with clear information about CC as the sender and the ways in which the user can unsubscribe so as to no longer receive such email messages.

Ordered items will be packaged in the usual manner to minimize the risk of products being damaged during transport or delivery. The risk of accidental damage or loss passes to the user upon receipt of the product. The user is obligated to inspect the shipment upon receipt, and to immediately report any visible damage and/or defects, and in the case of visible defects, to refuse to accept the damaged shipment/shipment with defects. In the event that the user, upon receiving the ordered products, determines that the appropriate order was not received (individual items are missing, are not in the appropriate condition, wrong items have been delivered, etc.), the user is obligated to immediately notify CC at the address: info@humidor.hr, phone number +385 98 982 4655, or via the direct contact form. In order for CC to process the user’s complaint as quickly as possible, users are asked to provide complete information about the order and specific complaints regarding it. CC will respond to the complaint within the legally prescribed period of 15 days. Depending on the nature of the defect, CC will take appropriate steps to deliver the correct products to the user or to remedy the defects. If this is not possible, CC will refund the user for the purchased products. In the case of material defects, the provisions of the Obligations Act regarding liability for material defects apply to the relationship between the user and CC.

For any other inquiries, complaints, or requests for clarification related to the Website and the services provided on it, please contact us at info@humidor.hr, phone number +385 98 982 4655, or via the direct contact form.

A user who is a consumer in accordance with the provisions of the Consumer Protection Act has the right, without stating any reason, to unilaterally terminate the contract within 14 days. The period begins to run from the day the ordered products are delivered into the possession of the user or a third party designated by the user.

The user is obligated, before the expiration of the period for unilateral termination of the contract, to notify CC of their decision to terminate the contract using the unilateral contract termination form or any other unambiguous statement expressing their wish to terminate the contract. The user is obligated to send the form or other unambiguous statement to CC via email or by mail to the address Petrinjska 5, 10000 Zagreb. CC will provide a confirmation of receipt of said statement.

The unilateral contract termination form can be downloaded here (pdf).

If the user exercises their right to unilateral termination of the contract, neither party shall be obligated to fulfill their obligations under the distance contract, but each party is obligated to return to the other what it has received under the contract.

If the user exercises their right to unilateral termination of the contract, CC must, without delay and no later than within 14 days from the day it received the notification of the user’s decision to terminate the contract, refund the user everything the user has paid under the contract. CC is not obligated to refund additional costs resulting from the user’s explicit choice of a type of transport different from the cheapest type of standard transport offered by CC. CC must make the refund only after the ordered products have been returned or after the user has provided proof that they have sent the ordered products back to CC, if CC would have been notified thereof before receiving the ordered products. Unless CC has offered to pick up the products returned by the consumer itself, the user must return the products without delay and no later than within 14 days from the date they notified CC of their decision to terminate the contract. It shall be deemed that the user has fulfilled their obligation on time if they sent or handed over the products to CC, or to a person authorized by CC to receive the products, before the expiration of the fourteen-day period. The user must bear only the direct costs of returning the products, unless CC has agreed to bear these costs or has failed to inform the user that the user is obligated to bear these costs. The user is liable for any diminishment in the value of the products resulting from the handling of the products, other than what was necessary to determine the nature, characteristics, and functionality of the products. CC will make the refund using the same means of payment used by the consumer when making the payment, unless the consumer expressly agrees to another means of payment, and provided that the consumer is not obligated to pay any additional costs for such a refund. The user does not have the right to unilateral termination of the contract from this section if the subject of the contract was perishable products or products with a quickly expiring shelf life. Additional information regarding the user’s right to unilateral termination of the contract can be found in the Consumer Protection Act.